Frequently Asked Questions

How do I create an account?
To create an online account, please visit the registration page on our website.
How do I change my password?
If you have forgotten your password, you can reset it using the link on the login page. To update your existing password, login to your account and navigate to the Information section. You can then update your password using the New Password field.
How do I update my address?
To update your address, login to your account and go to the Addresses section. Click Edit to change your existing account address, or click Add a New Address to add an additional one. You can also edit these addresses at checkout.

Where do I find my order number?
Your order number is available in your order confirmation email. This email will be sent to the email address linked to your account once an order has been placed. Order numbers are also available in your online account under Order History.
Can I make changes to an order that has already been placed?
Unfortunately, changes to an order that has already been placed may not be possible. Please contact our Customer Care team through the website for further details about your order.
How can I track my order?
Order progress can be tracked via the Order History section of your online account. You will receive an email notification once your order has been shipped. Shipment tracking numbers are also available there. Note that tracking information may not be available for up to 24 hours after your order has shipped.

What are the shipping options?
Courier selection is determined based on a combination of cost, reliability, and speed. We may use a variety of national and established courier companies to ship your order. In some cases, your ship to address may limit courier options exclusively to Canada Post, including addresses with PO Boxes and remote locations.
What do I do if I did not receive my order?
If you have not received your order, first check its status in the Order History section of your online account to ensure it has been shipped. If your order has been marked as delivered and you have not received it, please contact our Customer Care team.
Where do you ship to?
We currently ship orders to Canada, the United States, and internationally.
- For orders shipping within Canada, we offer various economical options.
- For orders shipping to the United States, please access our USA website.
- For international order inquiries, please contact our Customer Care team for assistance and a shipping quote.

What is your return policy?
We are happy to make exchanges and refunds provided that the product has not been used or damaged. To qualify for a return, merchandise must be returned within 30 days in its original condition with a copy of the sales invoice for a full refund, exchange, or credit. Greenhawk CA’s full Return Policy is available on our website.
How do I start the return process?
Please use the Contact Us link found on the website home page. Leave a message for our Customer Care team with the details of your return request, including your full contact information, item number and description, and the reason for the return. A representative will contact you by email with an approved Return Authorization Number along with instructions.
Who is responsible for return shipping?
You are responsible for return shipping costs. We cannot accept collect returns. Please return items by insured ground mail to the address provided to you when you receive your Return Authorization Number.

Can I ship a gift to a different address?
Yes! Orders can be shipped to a different address at checkout. Simply enter the required shipping address in the Delivery Address section.
Do you offer gift cards?
Yes! Greenhawk CA gift cards are available for purchase on our website.
Do you offer gift wrapping & gift receipts?
Unfortunately, gift wrapping and gift receipts are not available at this time.
How do I redeem a gift card?
Greenhawk CA gift cards are redeemable in-store only. Visit any of our retail locations to redeem your card. To search for a store near you, please use our online store locator.

What payment methods do you accept?
We currently accept Amex, Apple Pay, Diners Club, Discover, Google Pay, Shop Pay, Visa, and Mastercard.
How are refunds processed?
For questions about returns, please view our full Return Policy online. Refunds will be issued to the original method of payment used to place your order.
Will I be charged duties, taxes or any other fees?
For shipments within Canada, applicable taxes will be calculated at checkout. When your order arrives at your address, there are no additional payments or collections required. We will pay any applicable duty or brokerage charges for international shipments.

What is your privacy policy & how is my data used?
Greenhawk CA does not sell, trade, or rent its customer information to any third parties. You can view our full Privacy Policy on our website.